The Gold Service Team
[email protected]
856-412-8607, ext. 209

Return Policy

We sincerely hope that you enjoy your purchase; however, if you would like to return your merchandise, we will gladly help you with the process. Please review the guidelines below prior to your return to ensure that your merchandise is eligible for a return/refund.

Return Guidelines

• Merchandise must be returned within 30 days of the date that it was received
• Merchandise returned must be in new/unused condition
• We are unable to accept returns on washed, worn, and/or abused items

Mailing Returns to Artcraft Promotional Concepts

Please email [email protected] and provide the following information
SALES ORDER #
ITEM # / SIZE / QUANTITY
REASON FOR RETURN

The ConvaTec storefront support team will respond within 24 hours with a return shipping label.

Once our warehouse receives your item(s), your refund for the full value of the merchandise will be processed within 5 – 7 business days.

If you are missing any of the required information above, or have a question about your return, please contact:

The Gold Service Team
[email protected]
856-412-8607, ext. 209

Damaged Goods

Defective and/or damaged merchandise due to shipping must be reported to Artcraft Promotional Concepts within 30 days of purchase, and pre authorized for return to be considered eligible for a refund. Please contact Customer Service to obtain authorization and a pre-paid shipping label to cover return expenses. A refund of the original product cost, taxes, and pro-rated shipping charges will be processed within 10 business days from the date that the damaged/defective goods are received at Artcraft Promotional Concepts.

Pre-Sales

For items that are sold on pre-order status, your account will be charged at the time that your order is placed; If the order cannot be fulfilled within a few weeks of the advertised date, your account will be credited in full. If you choose to cancel your order before it ships, your account will be credited in full. Please contact customer service if the credit has not been received. If you choose to cancel your order after it has been shipped, please follow the return policy and guidelines.

Bundles/Kits

For items that are sold as part of a bundle set, we are unable to accept partial returns of the items in the bundle at this time, except in the case of a damaged or defective product. If you wish to make a return, all of the bundle items must be returned together, in accordance with the return policy outlined above.